Terms and Conditions
Last updated: June 24, 2026
Welcome to DKT Global Energy. These Terms and Conditions govern your use of our website, online store, products, delivery services, installation services, and customer support.
By accessing our website, placing an order, requesting a quote, booking installation, or using any of our services, you agree to be bound by these Terms and Conditions.
1. About DKT Global Energy
DKT Global Energy is a solar energy and electrical solutions company based in Lagos, Nigeria. We supply original solar panels, batteries, inverters, solar lights, charge controllers, electrical appliances, and related power solutions for homes, offices, and businesses.
Our business address is:
DKT Global Energy
D4424 UP, Electrical Section, Block 15, Alaba International Market Road, Ojo, Lagos 102113, Lagos, Nigeria.
2. Use of Our Website
You agree to use our website only for lawful purposes. You must not use the website in any way that may damage, disable, overload, or affect the proper operation of the website.
You must not attempt to gain unauthorised access to our website, customer accounts, payment systems, server, or any connected platform.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability shown on our website are accurate.
However, product images may vary slightly from the actual product due to lighting, manufacturer updates, screen display, or packaging changes.
DKT Global Energy reserves the right to update product information, correct errors, change prices, or remove products from the website at any time without prior notice.
4. Orders and Acceptance
When you place an order on our website or through any approved sales channel, you agree that all information provided is accurate and complete.
An order is not considered final until it has been confirmed by DKT Global Energy and payment has been received or otherwise approved.
We reserve the right to reject, cancel, or refuse any order where there is a pricing error, stock issue, payment issue, suspected fraud, or any other valid business reason.
5. Prices and Payment
All prices displayed on our website are subject to change without notice.
Payments must be made through approved payment methods such as bank transfer, online payment gateway, payment link, or any other payment channel accepted by DKT Global Energy.
Customers are responsible for ensuring that payment details are correct before making payment. DKT Global Energy will not be responsible for payments made to wrong or unauthorised accounts.
6. Delivery
DKT Global Energy may offer delivery services for solar panels, batteries, inverters, appliances, and related products.
Delivery timelines may vary depending on product availability, customer location, logistics conditions, traffic, weather, and other factors beyond our control.
Customers must provide accurate delivery information. We will not be responsible for delays or failed delivery caused by incorrect address, unreachable phone number, or customer unavailability.
Delivery fees may apply and will be communicated before order confirmation where applicable.
7. Installation Services
DKT Global Energy may provide solar installation services for customers who purchase solar panels, batteries, inverters, and other related energy products.
Installation cost, scope of work, site requirements, and timeline will be discussed and agreed upon before installation begins.
Customers are responsible for providing safe access to the installation location and ensuring that the site is ready for installation.
DKT Global Energy will not be responsible for damage or faults caused by third-party installers, unauthorised repairs, wrong usage, poor maintenance, power surge, lightning, water damage, or tampering after installation.
8. Product Warranty
Some products may come with a manufacturer’s warranty. Warranty coverage depends on the product type, brand, supplier, and manufacturer’s warranty terms.
Warranty does not cover damage caused by misuse, wrong installation, power surge, lightning, fire, water damage, physical damage, unauthorised repairs, negligence, or improper handling.
Customers must provide proof of purchase before any warranty claim can be processed.
9. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are subject to our Refund and Returns Policy.
Products may only be returned where they are defective, damaged on delivery, wrongly supplied, or do not match the confirmed order.
Customers must report issues within the required return notification period stated in our Refund and Returns Policy.
Installed, used, damaged, customised, or tampered products may not be eligible for return or refund.
10. Order Cancellation
Orders may be cancelled before dispatch or before installation work begins.
Once an order has been dispatched, delivered, installed, specially ordered, or processed, cancellation may no longer be accepted.
Where cancellation is approved, any applicable logistics, transaction, supplier, or processing charges may be deducted.
11. Customer Responsibilities
By using our website or services, you agree to:
Provide accurate order, contact, billing, and delivery information
Use purchased products according to manufacturer instructions
Avoid tampering with products or installation systems
Keep proof of purchase for warranty and support purposes
Inspect products upon delivery
Report any issue within the required time
Pay all agreed product, delivery, and installation fees
12. Limitation of Liability
DKT Global Energy will not be liable for indirect, incidental, special, or consequential damages arising from the use or inability to use our products, website, or services.
We will not be responsible for losses caused by power surge, incorrect installation by third parties, customer negligence, unauthorised repair, misuse, natural disasters, or events beyond our reasonable control.
Our liability, where applicable, shall be limited to the amount paid for the product or service directly affected.
13. Website Content and Intellectual Property
All content on our website, including text, images, graphics, product descriptions, logos, banners, designs, and layout, belongs to DKT Global Energy or its content providers.
You may not copy, reproduce, distribute, modify, or use any website content for commercial purposes without written permission from DKT Global Energy.
14. Third-Party Links
Our website may contain links to third-party websites, payment platforms, social media pages, or external services.
We are not responsible for the content, privacy practices, security, or actions of third-party websites. You access third-party links at your own risk.
15. Privacy
Your use of our website and services is also governed by our Privacy Policy.
By using our website, placing an order, or contacting us, you consent to the collection and use of your personal information as described in our Privacy Policy.
16. Force Majeure
DKT Global Energy will not be liable for failure or delay in performing any obligation caused by events beyond our reasonable control, including but not limited to natural disasters, fire, flood, strikes, transport delays, government restrictions, internet failure, power failure, supplier delays, or other unforeseen circumstances.
17. Changes to These Terms
We may update or revise these Terms and Conditions at any time. Any changes will be posted on this page with an updated “Last updated” date.
Your continued use of our website and services after changes are posted means you accept the updated Terms and Conditions.
18. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
Any dispute arising from the use of our website, products, or services shall be resolved under the applicable laws and courts of Nigeria.
19. Contact Us
For questions, complaints, order issues, installation inquiries, or support, please contact us:
DKT Global Energy
D4424 UP, Electrical Section, Block 15, Alaba International Market Road, Ojo, Lagos 102113, Lagos, Nigeria
Phone: +234 803 693 3036
Email: info@dktglobalenergy.com
Alternative Email: abugudennis@gmail.com