Shipping Policy
Last updated: June 24, 2026
Thank you for shopping with DKT Global Energy. We are committed to delivering original solar panels, inverters, batteries, solar lights, electrical appliances, and related energy products safely and on time.
This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website, store, phone, WhatsApp, or any approved sales channel.
1. Order Processing
Orders are processed after payment confirmation or after an approved payment-on-delivery arrangement has been accepted by DKT Global Energy.
Customers are required to provide accurate contact details, delivery address, and order information to avoid delivery delays.
2. Delivery Timeline
For customers within Lagos, delivery is usually completed within 24 hours, depending on product availability, order confirmation time, traffic, and delivery location.
For orders outside Lagos, including locations such as Abuja, Ilorin, Ibadan, Port Harcourt, Aba, Kano, Kaduna, Jos, and other states in Nigeria, delivery typically takes 3 to 6 business days, depending on the customer’s location, logistics availability, and transport conditions.
Please note that delivery timelines may be affected by public holidays, weather conditions, traffic, courier delays, road restrictions, or circumstances beyond our control.
3. Payment on Delivery
DKT Global Energy allows payment on delivery for eligible orders within Lagos.
Payment on delivery may be subject to order value, product type, delivery location, and confirmation by our sales team.
For high-value items such as solar panels, inverters, batteries, and complete solar packages, customers may be required to make full or partial payment before dispatch.
4. Delivery Charges
Delivery charges may apply depending on the product size, weight, quantity, and delivery location.
The delivery fee will be communicated to the customer before order confirmation where applicable.
Large items such as solar panels, batteries, inverters, and appliances may attract additional logistics or handling charges.
5. Nationwide Delivery
We deliver to customers within Lagos and other states in Nigeria through trusted logistics and transport partners.
For deliveries outside Lagos, customers must ensure that their phone number is reachable and that the delivery address is correct and complete.
DKT Global Energy will not be responsible for delays caused by incorrect address details, unreachable phone numbers, or customer unavailability.
6. Delivery Confirmation
Customers are advised to inspect their items upon delivery before accepting them.
Once the product has been received, the customer may be required to confirm delivery by signing a delivery note, sending confirmation by message, or acknowledging receipt through any approved channel.
7. Damaged or Wrong Items on Delivery
If you receive a damaged, defective, incomplete, or wrong item, please contact us immediately.
You may be required to provide:
Your full name
Order details
Clear photos or videos of the product
Delivery receipt or proof of purchase
A description of the issue
This will help us review and resolve the issue quickly.
8. Failed Delivery
Delivery may fail if the customer provides an incorrect address, is unavailable at the delivery location, refuses to receive the item, or cannot be reached by phone.
Where re-delivery is required, additional delivery charges may apply.
9. Installation Delivery
For customers who also request installation services, delivery and installation timelines may be scheduled separately depending on technician availability, site inspection, product type, and customer location.
Installation fees are separate from delivery charges unless otherwise stated.
10. Contact Us
For delivery inquiries, order tracking, payment-on-delivery confirmation, or shipping support, please contact us:
DKT Global Energy
D4424 UP, Electrical Section, Block 15, Alaba International Market Road, Ojo, Lagos 102113, Lagos, Nigeria
Phone: +234 803 693 3036
Email: info@dktglobalenergy.com
Alternative Email: abugudennis@gmail.com